SSON Glossary: Employee Experience
3 Ways To Elevate Your E2E Employee Experience
June 25 by Sally FletcherSally Fletcher sits down with Beverly Adams-Caine, Senior Manager, ESS Operations and Governance, Entergy to discuss how to elevate employee experience. From strong communication to training initiativ...
Empowering Excellence: Top Tips for Creating a People-Centric Approach to Continuous Improvement
April 11 by Beth BrownSSON was joined by Ana Flávia Cavagnoli, from Johnson & Johnson. Ana’s session, “Empowering Excellence: Top Tips for Creating a People-Centric Approach to Continuous Improvement”, discussed how to kee...
Unlocking Organizational Success: 5 Strategies for Creating an Exceptional Employee Experience
April 04 by Seneena FayasSeneena Fayas, Director of HR and Operations at Desert Dreams Group, delves into the best practices to elevate employee experience.
3 Tips to Drive Employee Engagement in Shared Services
October 31 by Steve RudderhamKeeping employees engaged is a key priority for any GBS Leadership team. It helps drive performance metrics, innovation, collaboration, and retention in the teams. So, how should we approach this?
Transforming CX and EX With Generative AI
September 27 by SSON EditorRecapping a timely session from the IA World Series focused on how conversational and generative AI can uplift both the customer and employee experience.
Workforce Productivity: Uplifting the Employee Experience (pt .2)
July 12 by Evan BeebeIn this next part on workplace productivity, we’ll take a closer look at employee engagement and how it can help foster a work environment that creates more productive employees.
(Why) Understanding Customer Sentiment is Key to Creating Better CX
July 07 by Evan BeebeModern consumer expectations have changed drastically over the past three years. Today’s customers expect a seamless, high-value experience, and the struggle for businesses is how to match these expec...
Putting People First in an Organization’s Culture
May 16 by SSON EditorChristy Stephenson has been with Mastercard for 7 years. In her current role as Director of Engagement and Communications for Mastercard’s shared services group, she leads a customized framework aimed...
The Importance of Delivering a Great Employee Experience
November 29 by SSON EditorFor leaders of GBS organizations, the talent discussion remains front and center. Whether you’re accountable for all HR operations globally, or spearheading the creation and systematization of infrast...
Burnout, Stress, & The Need to Redefine Success
October 27 by Connie Steele42% of workers experience burnout and imposter syndrome at the same time, with the highest rates of burnout among Gen-Z, who entered the workforce during a period of heightened isolation.
The Value in Delivering a Great Employee Experience
October 24 by SSO NetworkWhat defines successful digital HR services? And why should HR – now more than ever – focus on human relations?
Quiet Quitting & Quiet Firing: Don’t Forget We’re Talking About People
September 14 by Connie SteeleGallup says that at least half of the U.S. workforce is quiet quitting and 18% of workers are actively disengaged, which Gallup labels as ‘loud quitting.’