Cultural Transformation as a Key Enabler of End-to-End Process Optimization

Organizational structures often remain stuck in the initial framework in which they were created. These structures still support the objectives of the business, but remain largely rooted in the past.

With the digital age now well and truly upon us, and the pandemic of 2020 having accelerated the transition from old to new models, organizations must embrace the future – starting with their internal process frameworks.

End-to-end process optimization is a powerful operational objective that can transform entire operating models via intelligent automation. Combining traditional methods like Continuous Improvement with the advantages of digital technologies is unleashing a whole new value proposition – efficiency gains, improved customer experience, and a competitive edge.

The challenge, however, is that end-to-end cannot just be ‘implemented’ as an initiative. To succeed, it requires two things: true process understanding; and a receptive ecosystem in the form of a ‘rebooted’ enterprise culture.

It’s the cultural lag that has, to date, derailed so many attempts at end-to-end transformation.

This report emphasizes the cultural shift required.